KinScan — Refund Policy

Effective date: 3 December 2025 · Last updated: 18 August 2026 · Applies to the Android app "KinScan" (package com.optimnetlab.facialapp)

Thank you for using KinScan. This Refund Policy explains how refunds are handled for purchases made within the app.

1. In-App Purchases

All payments are processed securely through the Google Play Store using Google Play Billing.

2. Refund Eligibility

Refunds are subject to Google Play's refund policies.
Once credits or features are consumed, refunds may not be available.
Comparisons, Extended Family scans, and feature breakdowns deduct credits only after successful completion. Failed, blocked, or interrupted analyses are never charged, and family members whose photos could not be processed are excluded from the charge.

3. How to Request a Refund

Open Google Play Store
Go to Payments & Subscriptions
Select the relevant purchase
Request a refund following Google's instructions

4. Service Issues

If you experience technical issues or believe a purchase was charged incorrectly, please contact us before requesting a refund.

5. Contact

Email: optimnetlab@gmail.com